Pharmacist working in Supply Chain QA
I work in VLOG’s Quality Assurance department. We
ensure and maintain the integrity and quality of all global AbbVie
shipments. Our goal is to deliver the right products to the right
markets, always. That is a big responsibility. Ultimately, it is
about patient safety.
As Qualified Person, I am responsible for batch
certification. This means that I need to ensure that the entire
process, from start material to end product, is in compliance with
laws and in accordance with the requirements of the marketing
authorization. Therefore, I need to review all documentations
related to the batch in scope. It is also important that I have
deviations, investigations, change control and CAPA
documents to know if and how deviations are closed before certifying
Complex, challenging and enjoyable
My job can be complex, because all processes are
strictly regulated. This makes it challenging and enjoyable for me.
We are also constantly looking for ways to optimise our processes.
It is a fascinating puzzle, especially combined with that strong
sense of responsibility. You might think that the impact on patients
feels far-off when you work in Supply Chain QA, but it doesn’t.
AbbVie provides the connection with the patients. For instance, we
have a yearly patient experience week where patients tell us about
their conditions, and the effects of the medication. But also, by
letting the various departments share how they impact the overall
operation of the company. This is very valuable. It is always good
to learn about someone else’s perspective, and to realise the value
of their contribution.
Impact on patient and company
I am trained as a pharmacist but discovered during my
study that I did not want to work in a pharmacy. I’m more interested
in finding things out, discovering how they work, and how they can
be improved. Pharmacists are often occupied with running their
business and less focussed on pharmaceutics as such. That is why is
chose for an internship at AbbVie, which turned out to be a great
During my internship I went to a manufacturing site in
Italy, which was very interesting and educational. But what decided
me to stay and take the job, was the serious impact I could have on
the company and on the patients. Zwolle is an international
environment where we work with many different departments, people
and nationalities which makes this job special. And at the same time
there’s a sense of familiarity and connection at VLOG, thanks to
everyone’s enthusiasm for the work and for our mission. Here I
really feel free to develop.
Within AbbVie our Quality Assurance organization
focuses on ensuring and maintaining integrity of drug products and
components within the supply chain by following good distribution
and manufacturing practices. In VLOG there are approximately 19 QA
professionals who all work to ensure an uninterrupted product supply